Salon Policies

The following salon policies ensure that I am able to provide the best experience and services to each and every client. I appreciate your understanding and cooperation as a salon client and I look forward to working with you!

Appointment
Confirmations

As a courtesy, you'll receive an appointment confirmation via text four days before your scheduled visit. Please confirm your appointment promptly to secure your spot. On the day of your service, you'll also receive a text to customize your experience, along with a reminder one hour prior to your appointment time.

Reschedules & Cancellations

To help me best serve all clients, I require at least 48 hours' notice for any cancellations, rescheduling, or changes to your originally booked services. This ensures I can manage my schedule effectively and continue offering a high level of care to each client.

Late Arrivals & No Shows

I know things come up — and I always aim to be understanding. However, if you arrive late, your services may need to be adjusted to stay on schedule, and pricing will reflect the time reserved for your appointment.

If you’re more than 15 minutes late, your appointment may need to be rescheduled entirely. To help keep the day running smoothly, please plan to arrive 5–10 minutes early.

No-shows are documented and may result in restrictions when booking future appointments.

Thank you for your courtesy and for helping maintain a smooth, respectful experience for all guests.

Service Edits

My goal is for you to leave fully satisfied with your hair and experience. I’ll send a follow-up text within 48 hours to check in.

If you need an adjustment, please reach out within 5 days with a brief description, photos, and your availability for a complimentary edit.

Please note:

Edits don’t cover changes of mind or results needing multiple sessions (as discussed).
An in-salon assessment may be required before corrective services.
Requests after 5 days, up to 10 days, may not qualify for a free edit.
All edits must be completed within 14 days of your appointment.
Altered services (e.g., at-home color) may require a new full-priced appointment.
Refunds are not provided for any salon services

Retail Policy

I carry limited retail products in the salon, but clients can purchase any products through the brand’s website, where their return policy applies.

As your stylist, I’m committed to educating you on the best products for your hair type and texture. I provide personalized recommendations to help you maintain your hair between visits and ensure you feel confident using each product correctly. If you ever need a refresher on how to apply or layer your products, don’t hesitate to reach out—I’m always happy to help!

Photos

As part of salon policy, before and after photos of your hair are required to document the quality and results of services. These photos help if any service adjustments are needed. Your face does not need to be shown. By booking and sitting in my chair, you consent to these photos being taken.

I reserve the right to share photos of my work, excluding any showing your face without your permission. If you prefer not to have your face photographed, please let me know at the start of your appointment.

Children & The Salon

To ensure a safe and comfortable environment for everyone, I kindly ask that you do not bring children or extra guests to your appointment. The salon has sharp tools, hot irons, and limited space, which can pose safety risks.

Please make childcare arrangements ahead of your visit. If children or additional guests come with you, we may need to reschedule your appointment, and a rebooking fee could apply.

Only the client receiving service is permitted in the salon, except for those who require a caregiver due to medical reasons.

Thank you for your understanding and cooperation.