Salon Policies

The following salon policies ensure that I am able to provide the best experience and services to each and every client. I appreciate your understanding and cooperation as a salon client and I look forward to working with you!

Appointment Confirmations

As a courtesy, you will receive a text reminder to confirm your appointment 72 hours before your scheduled appointment. Please make sure to confirm your appointment as soon as you receive the 72 hour text. Two reminder texts will be sent within 48 hours prior to your appointment as a reminder should your confirmation not be received. Please note: that if your appointment is not confirmed by the end of business day 48 hours prior to your appointment, your appointment will automatically be cancelled and you will need to reschedule.

Reschedules & Cancellations

If you need to cancel or reschedule your appointment, I kindly ask for at least 48 hours’ notice. This includes any changes to the services you originally booked. All requests must be sent in writing via text to 330-664-9305. You’ll receive a confirmation text from me once I’ve received your message. If you don’t get a confirmation, it means your cancellation was not received — please follow up to ensure it goes through.

Late Arrivals/ No Shows

I understand that life happens! However, please note that if you arrive late, some or all of your scheduled services may need to be adjusted — and the full service price will still apply.

If you are more than 15 minutes late, we may need to reschedule your appointment. To help keep everything on track, I kindly ask that you plan to arrive 5–10 minutes early.

No-shows will be documented and will result in being unable to book future appointments.

Thank you for respecting my time and the time of other guests!

Service Adjustments

My goal is for you to leave the salon feeling 100% satisfied with your hair and overall experience. To support this, I send a follow-up text within 48 hours of each appointment to check in and ensure you’re happy with your results.

If you feel an adjustment is needed, please reach out within 5 days of your service. Include a brief description of your concern, any supporting photos, and your availability so I can schedule a correction at no additional cost.

Please note:

Adjustments do not apply in cases where a change of mind occurs after the service, or when the desired result was not possible in one session (as discussed during your consultation).
An in-salon assessment may be required before booking a corrective appointment.

Any issues reported after 5 days but within 10 days of your appointment will be considered on a case-by-case basis and may not qualify for a complimentary adjustment.

All adjustments must be scheduled and completed within 14 days of your original appointment. Rescheduling of adjustment appointments is not permitted beyond this timeframe.

If it is determined at the adjustment appointment that the original service has been altered in any way (such as through at-home color or treatment), a new service will be required at full cost. This is at the stylist’s discretion based on the original service and result provided.

Refunds are not offered on salon services.

Retail Return Policy

While I do not carry retail in the salon, I am able to acquire any of the products used at your appointment for your own personal use and have it ready for pickup within a day or two.

Please note that all purchases on retail are final. As your stylist, I pride myself on educating each and every client on the appropriate products for their hair type and texture, by making recommendations for at home hair care products for between visits, as well as ensuring that each client is confident on how to use each and every product for their specific hair care needs correctly. If you forget how to apply certain product or what order they should be in, please feel free to reach out to me and I'd be happy to assist you!

Photos

As per salon policy, before and after photos are required of every client to ensure quality results of services provided. In the event a service adjustment would be necessary, it serves as a record for what services were rendered and the overall outcome. Your face is not required to be in the photos. However record is required to be made of your hair before and after your service. Please note that booking an appointment and sitting in my chair is consenting to before and after photos. I reserve the right to post photos of my work with the exception of a guest's face unless given permission by the client. Should you not be comfortable with your face in photos, please inform me at the start of the your appointment and we will avoid any face photos.

Children & The Salon

This notice is written with the utmost respect to all parents. I understand this can be a sensitive subject. I kindly ask that you do not bring any children with you to your appointment. There are many risk factors for children at the salon including sharp tools, hot irons, small spaces, etc. It is a safety risk to bring children to the salon.

Please make all childcare arrangements before the day of your appointment to the salon. Please DO NOT bring them to your appointment with you. In the event this happens, you will be asked to reschedule and a fee will be charged to rebook.

This policy also applies to extra guests during your salon visit. Please note that only the person receiving a service may be in the salon during said service. Please do not bring friends or family members with you to your appointment. The only exception is those with a medical condition who have a caregiver that must be present with them.